Deliveries & Returns

Not only does The Furniture Store have the best selection of gifts, kitchenware and home accessories online, we also offer affordable, speedy shipping! With a maximum of $5 for postage on all orders (excluding furniture) you simply can’t go wrong.
The Furniture Store online caters to all styles and tastes, with gift ideas for him, gift ideas for her and even gift ideas for the kids. You may require something for a special occasion such as a birthday, Christmas, a wedding, a baby shower, Valentines Day or a house warming. What ever the event, you are sure to find something to suit here!

Deliveries
– All orders are shipped within 12-48hrs of purchase.
– However, please allow 2-10 working days for delivery of your order from day of payment.
– Courier and parcel post items will not be dispatched over weekends or public holidays.

Urgent Orders
If you are needing an item urgently, we will endeavor to meet your requirements given enough notice to do so. Feel free to contact The Furniture Store team if you require any additional information regarding delivery times.

Large Quantity & Custom Orders
Generally, all items shown on our website are in stock. However in the case of large quantity or custom orders, we will do our best to have these ready for dispatch within a reasonable time period. In the odd occasion we are unable to deliver within the 10 days quoted, we will contact you within 48 hours of your purchase. Ask our helpful team for an estimated lead time, otherwise request a due date if required.

Rural Deliveries
We offer delivery to rural addresses at no extra cost. Please note that these orders may take a little longer to receive.

Holiday Season Deliveries
Please allow extra time for shipping when purchasing gifts for Christmas. With the high demand of the postal service this time of year, wait times may be longer than usual.

Shipping Costs
Small Gifts, Home Accessories and Kitchenware:
$5 max. per order nation wide.
This applies to all gifts, kitchenware and homeware. Some exclusions may apply to large art or heavy mirrors. Postage cost will be confirmed at time of order confirmation.

Furniture, Mirrors and Large Items:
Auckland – FREE
North Island (main townships) – $95-$350
North Island (rural) – $100-$450
South Island (main townships) – $200-$800
South Island (rural) – $210-$875

Delivery costs are calculated by size (cubic meter) of order. Please select which option suits you best at time of checkout.
We apologize at this time, we are unable to deliver goods internationally.

FREE Gift Wrapping

Buying for someone special and want your gift shipped directly to the recipient? Not a problem! All online orders have the option of our gift wrapping service absolutely free of charge! Not only that, but we will also include a gift card containing your own special message. What a great way to keep your gift giving personal! Simply add a note under ‘Extra Info’ at the bottom of your delivery address at checkout. ‘Please gift wrap my purchase and add a card stating…..’.
We will have this beautifully presented and promptly shipped out (excluding all prices and receipts of course).  Its as easy as that!

Returns & Cancellations
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy.
– All returns must comply with the Consumers Guarantees Act or Fair Trading Act.
– No cancellations will be accepted once an order is placed via our online store or at any of our branches.

Faulty Products
– If you happen to receive a faulty or incorrect product, please contact us within 48 hours of delivery.
– We will arrange to rectify the problem.

The Design Store is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn with packaging/labels attached) within 14 days of receipt, with proof of purchase. We will exchange it or refund your purchase price using the original payment method. The Design Store has the right to decline returns if the product is not returned in its original condition or returned outside of the 14 day period. Please be aware any delivery fee incurred is non-refundable. – See more at: http://thedesignstore.co.nz/delivery-and-returns#sthash.BI53G3AK.dpuf
The Design Store is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn with packaging/labels attached) within 14 days of receipt, with proof of purchase. We will exchange it or refund your purchase price using the original payment method. The Design Store has the right to decline returns if the product is not returned in its original condition or returned outside of the 14 day period. Please be aware any delivery fee incurred is non-refundable. – See more at: http://thedesignstore.co.nz/delivery-and-returns#sthash.BI53G3AK.dpuf